Customer questions & answers

Simply send us an email within 12 hours. Please be sure to include your order number! If it is the type of equipment, housing type or color you are adjusting, please also let us know the details in the email.

If you have received an order confirmation email from us, your order has been placed successfully! You can also log in to your account to view your order history and search for your most recent orders.

Order confirmation emails may end up in your spam/junk mail folder. If you still cannot find the order confirmation email, please send us an email and we will investigate further.

 You can select the items you like and add them to your shopping cart. Then choose the shipping method and wait for the shipment to ship.

 If your order is missing, please notify us within 90 days of purchase. We will be happy to follow up and investigate for you. Further arrangements will be facilitated. If the initial date of such inquiry/request is more than 90 days after the purchase, no refund will be issued for the lost package.

Please send us an email here with more details and we will follow up.

We offer a 6-month limited warranty on FYY-branded products purchased from our website, including a one-time replacement of the same product within the warranty period. Within 6 months of the initial purchase date, if you find a problem with your item, simply take a picture of the defect and contact us immediately. We will work with you to ensure your satisfaction. Limitations of our warranty.

01. Any damage caused by accidental or unauthorized modifications is not covered by our warranty.
02. After the 10-day no-questions-asked period, the 6-month warranty will not be refunded.
03. Our warranty does not cover any devices (e.g. cell phones, tablets, etc.) except for FYY branded products.
04. Shipping and courier shipping costs are non-refundable.
05. There are no replacements or refunds for lost or stolen items.

If your product is discontinued or out of stock, it may be replaced with a similar option and FYY reserves the right to make the final decision.

Different cases are made from different materials, but mainly contain PU Leather, TPU and PC.

The weight of phone cases varies depending on the case types selected as they are made with different materials.

The thickness of your phone case depends on the type of case you choose.

Recipient mainstream attachment Tool advancement receipt, comprehensive paypal, shop pay, Google pay, Apple pay, Mastercard, JCB, Visa, American Express

If the error message appears, it may be because.
-The debit card cannot be used for this type of payment
-Your bank has declined the transaction due to suspected fraud
-The card is not active for international transactions
Please use another card to solve the problem. If the problem persists, please contact your bank for assistance.

Please ensure that all information entered is 100% correct and that there are no spelling errors. Please also avoid using the short form City and do not include the State information in the City input box. If the details are correct but you still cannot pay, please contact us and we will get back to you as soon as possible

Shipping & Delivery

Yes, we provide global shipping!

For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

We strive to ship your order as soon as possible using the shipping method you choose，Our goal is to have your order shipped from our factory within 1-3 working days. However, if we spend extra time to check/complete your items, especially during the peak season around the end of the year, please be patient.

In addition, the items you ordered may be out of stock, although we are doing our best to prevent this from happening. If this happens, we will definitely notify you as soon as possible.

If you have any questions about the delivery time, please contact our customer service team.

For most countries/regions in the world, express shipping will deliver the package to you within 7-15 working days from the date of shipment. Sometimes delivery may take longer. Therefore, please refer to the estimate shown on the express service tracking page。

Order Tracking：https://www.fyystore.com/apps/aftership

Your FYY products will be delivered directly to your home. On rare occasions, home delivery is not available in individual cities/regions/countries.

Click "Track Order" in the bottom menu bar, enter your order number, you can check the status of your order

Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and Please contact us and state the reason for your return and we will guide you through the return process.! We only accept one-time exchange. Returns without prior communication with us will not be accepted.

Please note that shipping and courier shipping costs are non-refundable. Any discounts applied to the minimum purchase requirement may no longer apply after the products in the order have been removed. For discounts applied to second/subsequent items, the discount will be removed when the order is partially returned and the original price will be charged for unreturned items. Shipping charges may also apply.

Returns will be refunded in the same manner as your original payment. If the payment was made with a credit/debit card or bank account, PayPal (our credit card settlement service provider) may require an advance period to process the credit transaction with your bank.

Please note that the customer is responsible for all costs involved in the return of the goods. Returning a package remains the responsibility of the customer until we receive it. Therefore, customers are advised to take the necessary precautions when returning a parcel by using a registered and traceable service.