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FYYstore Privacy Policy

fyystore is a website operated by Guangzhou Wenyi Communication Equipment Co., Ltd., a China limited liability company ("FYYstore", "we", "us" or "our"), that recognizes the protection of your Importance of Personal Data (as defined below). This Privacy Policy ("Policy") describes how fyystore collects, processes, uses, transmits or makes available your personal data through the fyystore website (www.fyystore.com), including the fyystore mobile application (collectively, the "Site") and other means (ie social media, cookies, etc.).
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.fyystore.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. In addition, when you browse the Site, we collect information about the individual pages or products you visit, which websites or search terms led you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "device information".

1.  What is personal data?

For the purposes of this policy, personal data means and includes your name, telephone number, address, email address, online identifier and any other data that identifies you directly or indirectly.

2.  Personal data that we collect

2.1 Information that is voluntarily provided to us. When you visit our website, place an order, make a purchase, register or create an account with us, when you interact with our customer service to receive support or provide us with feedback, when you subscribe/participate in our surveys/reviews or marketing activities (e.g., subscribe to our newsletter/mailing list, contests and sweepstakes, etc.). The personal information we obtain and collect includes:

    • Contact information (i.e, your name, phone number, postal address, email address, birthday and any other personal data)
    • Details of purchase/order your made and your purchase history
    • Your payment information, such as billing address, credit card information and other information required for placing order or to complete the purchase
    • Your consumer behaviours and habits
    • Information and reason of contacting our customer service, and communication content between you and our customer service

2.2 Information Automatically Collected By Us.

When you visits our Website, or when you interact with our emails or advertisements on our Website, or other sites, certain information are automatically collected by cookies or other tracking technologies:

    • Internet protocol (IP) address and other device identifiers
    • Your login information, browser type, browser plug-in types, operation system, time zone setting
    • Information about your visit of our Website pages (e.g, products you searched or viewed for, the amount of time you spend on each page, crashes and download errors and response times)

For more details, please refer to the FYYstore Cookies Policy for more details. You may adjust your browser settings to decline cookies or limit certain tracking. However, such change, adjustment or limitation may impact your experience of certain services/features on our Website, or you may not be able to take full advantage of our offerings.

2.3 Information Collected from Third-Party Sources. We also obtain and collect certain information about you from third-party sources, including social media, third-party applications and similar technologies. This information may include your name, username, postal address, telephone number, email address, demographic information, habits, preferences, interests and any other publicly observable data.

3.  How we use your personal data

3.1 To enter into a contract with you. We use and process your personal data to enter into contracts with you and to fulfil our contractual obligations, including processing orders and payments placed by you, or to take the steps you have requested to enter into a contract.

3.2 For our legitimate interests. We use and process your personal data for our legitimate interests and our interests will not be overridden by your interests, fundamental rights or freedoms. Our legitimate interests include.

    • Managing your registered account or membership with us
    • Operating and developing our business activities
    • pursuing and conducting general marketing and promotional activities
    • providing you with our customer service, such as after-sales service, answering your questions, and providing you with requested products, services, or information
    • Invite your feedback to improve our products, services and website
    • Conducting research, reviews and analysis
    • administer and manage our accounts and records
    • prevent or detect fraud and abuse of our website

3.3 Based on your consent. In addition, based on your consent, we may also use and process your personal data for other marketing purposes.

    • communicating with you about updates to our products
    • To provide the types of products that may be of interest to you, including tailored advertising
    • To personalize and customize your website experience

4.  Who and how we share your personal data

We do not sell your personal data. We do share your personal data in the following ways.

4.1 Authorized Persons. In FYYstore, only duly authorized persons may access your personal data as necessary to perform their duties for the purposes set forth in Section 2 above.

4.2 Other Third Parties. In addition, we may share your personal data with the following third parties.

4.2.1 Service providers, including :

(a) web hosting, analytics and related services

(b) payment processing.

(c) order fulfillment and shipping, and

(d) fraud protection and credit risk reduction, and

(e) service provider representatives for our marketing services. Service providers are contractually obligated not to use, share or disclose your personal data except as necessary to provide services on our behalf or to comply with applicable laws and regulations.

4.2.2 Advertising partners, who will be allowed to set up cookies or other tracking tools to collect information about your activities on our website. We may also share certain selected personal information with them, such as purchase history and demographic information. They may use the information they collect for "interest-based advertising" and "online behavioral advertising," which is the delivery of tailored or targeted advertising to you on other websites.

4.2.3 Trusted third parties, where disclosure is required

(a) To protect the security or integrity of our databases or our Site.

(b) To pursue legal action (for example, against pirated, counterfeit or unauthorized products) and to take precautions to avoid liability.

(c) In connection with the management of our business and operations.

(d) To the extent permitted by applicable law, in the event of a sale, merger, reorganization, change in control or any other similar event.

(e) To the extent required by applicable law or regulation, to the extent compatible with this Privacy.

4.2.4 Business partners with whom we may collaborate to offer discounted products

5.Transfer of personal data

Outside of the country of origin. Your personal data may be transferred outside of the country in which it was originally collected and may be shared within the Group and with third parties located in other jurisdictions that may not have similar data protection laws. All such transfers of personal data will be subject to applicable data protection laws.

6.Security and Retention

6.1 Security. We take the security of your personal data very seriously and are committed to protecting it. We take appropriate technical and organizational measures to protect your personal data from accidental loss, unlawful or accidental destruction, alteration, unauthorized disclosure or access. However, no electronic transmission or storage of information is 100% secure. While we will use commercially reasonable efforts to protect your personal information, we cannot guarantee its absolute security and any transmission of your personal information over the Internet is at your own risk. In order to best protect your personal data and information, we recommend that your equipment should be protected (i.e.

6.2 Retention. We will retain your personal data for as long as necessary to achieve the purposes set forth in this policy and in any event within the statutory limitation period set forth in applicable law.

7.Your rights with respect to your personal dataYour right to.

    • Obtain a copy of your personal data
    • Access, correct and update your personal data
    • Restrict our use and processing of your personal data
    • object to our use and processing of your personal data for direct marketing and other purposes on the basis of "legitimate interests"
    • request the deletion of your personal data
    • revoke the consent previously given to us
    • not be bound by decisions based solely on automated processing
    • file a complaint against us with your local data protection supervisory authority

You can exercise any of these rights by sending us an email with the subject "Personal Data Rights" ( fyycase@fyyustech.com ). We will take steps to verify your identity by providing us with your name, email address and proof of identity. We may also contract with you to provide certain information for verification purposes. We will fulfill your request as described above at no cost to you, but we reserve the right to charge a reasonable fee or not act on a request if it is manifestly unfounded or excessive, to the extent permitted by law.

8.Links to social media platforms and other websites

8.1 Social Media Platforms.

Our website contains social media plugins, includingInstagram, Facebook, Twitter, Pinterest and tiktok. if you interact with these plugins, your activity on our website will also be available to these social media platforms. We have no control over these social media platforms and do not endorse or make any representations about third-party websites/apps, and we are not responsible for their privacy practices or content. We encourage you to read the privacy policies of such social media platforms with which you interact.

8.2 Other Sites.

Our Site may also contain hyperlinks to other third party websites/applications that are not controlled or operated by us. The hyperlinks are provided for your information and convenience only. We do not endorse or make any representations about third-party websites/applications and are not responsible for their privacy practices or content. We encourage you to read the privacy policy of any website/application you visit before visiting or providing your personal data to that website/application.

9.Child privacy protection

We are concerned about the safety of children when using the Internet. Our services and website are not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. Children should obtain their parents' consent before providing personal information. If we learn that personal information has been collected from a child under the age of 13 without parental consent, we will remove such information from our files as soon as possible and cease and desist from registering the child's account/membership. If you are concerned about your child's use of our site, we recommend that you use web filtering technology to monitor your child's access to our site.

If you become aware that your child has provided us with personal information without your consent, please alert us at fyycase@fyyustech.com, under the topic "Children's Privacy".

10.Last Modification Date and Changes

This version of the Policy was last modified and became effective on December 26, 2021. We may change or modify our Policy from time to time to reflect changes in our privacy practices. If there are any modifications or changes, we will update the most recent version effective as of the date of last modification. For any material changes, we will post a prominent notice on our website and, where required by applicable law, we may also notify you of such material changes and obtain your consent.

11.Questions and Concerns

If you have any questions, concerns, complaints, feedback or comments about this policy, please contact our Data Protection Officer at fyycase@fyyustech.com. We will endeavor to respond to your request and address your concerns as soon as possible.

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FYYstore Cookie Policy

Last Modified: December 26, 2021

This FYYstore Cookie Policy forms part of the FYYstore Privacy Policy. This cookie policy describes the cookies used on the FYYstore website (www.FYYstore.com), including those used by FYYstore Guangzhou ("FYYstore", "we", "us" or "our"), and you. ", "we", "us" or "our"), and how you can manage cookie settings.

1.What is a cookie? A cookie is a small data file that is sent to your browser and stored on your computer's hard drive, cell phone, or other device. A "first-party cookie" is a cookie set by the website owner to make the website work properly, run more efficiently, and provide reporting information. "Third party cookies" are cookies set by other third parties to allow third party features/functions to work on our website, such as website analytics and advertising. In addition, they can recognize your device when you visit or interact with our website, and when you visit or interact with other websites. cookies can also be divided into "session cookies" and "persistent cookies "These are automatically deleted when you close your web browser and will last for more than one visit. When you reopen your browser, the site with these cookies will recognize you.

2.The types of cookies we use.

2.1 Absolutely Necessary and Functional Cookies - These cookies are necessary for basic site functionality and to provide you with services on our site, i.e. to allow you to visit our site, to identify you when you log in to register for an account, and to allow you to use site features such as as shopping carts and protected customer account pages. If you choose to disable these cookies, you will not be able to place orders. These cookies are first-party and session cookies.
 
2.2 Performance and Functionality Cookies - These cookies are not absolutely necessary, but can enhance the performance and functionality of the site by tracking usage on the site. For example, they allow us to remember your site preferences. If you choose to disable these cookies, certain features, such as personalization features, may not be available. These cookies are also first-party cookies and may be session or persistent.
 
2.3 Analytics and customization cookies - These cookies collect information about how you use the site, such as the pages you visit, and help us customize the site for you. They also include analytics that allow us to obtain statistics about site visits and the effectiveness of marketing campaigns. The information so collected is aggregated and these cookies do not collect any personally identifiable information. These cookies are a mix of first-party and third-party cookies, and can be either session or persistent. Third party cookies include pinterest.com, facebook.com, and twitter.com.
 
2.4 Advertising and marketing cookies - These cookies collect information to create ads tailored to your interests on our website, social media platforms or other websites. They recognize your preferences and analyze your online interactions with us. If you choose to disable these cookies, it may result in receiving ads that are not relevant to you. These cookies are a mix of first-party and third-party cookies, and can be either session or persistent. Third party cookies include naver.com, line.me, shop.pe, doubleclike.net, linksynergy.com, facebook.com, twitter.com, and bing.com.
 
2.5 Social Media Cookies - These cookies enable you to connect to third-party social media networks and share content from our site to social media networks. If you choose to disable these cookies, you will not be able to effectively connect to social media networks and share content. These cookies are a mix of first-party and third-party cookies, and can be either session or persistent. Third-party cookies include pinterest.com, facebook.com, and twitter.com.

 

  1. Google Analytics. We use Google Analytics to collect information about how you use our website. information generated by the cookie about your use of our website, such as when, where and how often you visit our website, including your IP address, will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf to analyse your use of our website and compile reports on the activity on our website and other internet usage on our behalf. The information communicated by your browser in Google Analytics will not be combined and associated with any other data held by Google. You can opt out of being tracked by Google Analytics at any time. For more information, please visit: http : //tools.google.com/dlpage/gaoptout.

4.How to manage your cookies.

You can set your browser to notify you when you receive a cookie, and then you can decide whether to accept it. In addition, you can always choose to accept or decline cookies by changing your web browser settings, and you can delete cookies.

The following are links to certain browsers that contain detailed information about cookie settings.

    • Chrome
    • Firefox
    • Internet Explorer 7 and 8
    • Browser 9
    • Apple Chrome
    • Opera

You can learn how to delete cookies at http://www.allaboutcookies.org/; and how to disable third party cookies and advertising or targeting cookies on your computer at http://youronlinechoices.com/.

Please note that if you disable cookies altogether, our website may not function properly and may affect your experience with certain services/features, or you may not be able to take full advantage of our offerings.

Help&FAQs

Ordering

Simply send us an email within 12 hours. Please be sure to include your order number! If it is the type of equipment, housing type or color you are adjusting, please also let us know the details in the email.

If you have received an order confirmation email from us, your order has been placed successfully! You can also log in to your account to view your order history and search for your most recent orders.

Order confirmation emails may end up in your spam/junk mail folder. If you still cannot find the order confirmation email, please send us an email and we will investigate further.

 You can select the items you like and add them to your shopping cart. Then choose the shipping method and wait for the shipment to ship.

 If your order is missing, please notify us within 90 days of purchase. We will be happy to follow up and investigate for you. Further arrangements will be facilitated. If the initial date of such inquiry/request is more than 90 days after the purchase, no refund will be issued for the lost package.

Please send us an email here with more details and we will follow up.

Product

We offer a 6-month limited warranty on FYY-branded products purchased from our website, including a one-time replacement of the same product within the warranty period. Within 6 months of the initial purchase date, if you find a problem with your item, simply take a picture of the defect and contact us immediately. We will work with you to ensure your satisfaction. Limitations of our warranty.

01. Any damage caused by accidental or unauthorized modifications is not covered by our warranty.
02. After the 10-day no-questions-asked period, the 6-month warranty will not be refunded.
03. Our warranty does not cover any devices (e.g. cell phones, tablets, etc.) except for FYY branded products.
04. Shipping and courier shipping costs are non-refundable.
05. There are no replacements or refunds for lost or stolen items.

If your product is discontinued or out of stock, it may be replaced with a similar option and FYY reserves the right to make the final decision.

Different cases are made from different materials, but mainly contain PU Leather, TPU and PC.

The weight of phone cases varies depending on the case types selected as they are made with different materials.

Billing

The thickness of your phone case depends on the type of case you choose.

Recipient mainstream attachment Tool advancement receipt, comprehensive paypal, shop pay, Google pay, Apple pay, Mastercard, JCB, Visa, American Express

If the error message appears, it may be because.
-The debit card cannot be used for this type of payment
-Your bank has declined the transaction due to suspected fraud
-The card is not active for international transactions
Please use another card to solve the problem. If the problem persists, please contact your bank for assistance.

Please ensure that all information entered is 100% correct and that there are no spelling errors. Please also avoid using the short form City and do not include the State information in the City input box. If the details are correct but you still cannot pay, please contact us and we will get back to you as soon as possible

 

Shipping & Delivery

Yes, we provide global shipping!

For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

We strive to ship your order as soon as possible using the shipping method you choose,Our goal is to have your order shipped from our factory within 1-3 working days. However, if we spend extra time to check/complete your items, especially during the peak season around the end of the year, please be patient.

In addition, the items you ordered may be out of stock, although we are doing our best to prevent this from happening. If this happens, we will definitely notify you as soon as possible.

If you have any questions about the delivery time, please contact our customer service team.

For most countries/regions in the world, express shipping will deliver the package to you within 7-15 working days from the date of shipment. Sometimes delivery may take longer. Therefore, please refer to the estimate shown on the express service tracking page。

Order Tracking:https://www.fyystore.com/apps/aftership

Your FYY products will be delivered directly to your home. On rare occasions, home delivery is not available in individual cities/regions/countries.

Click "Track Order" in the bottom menu bar, enter your order number, you can check the status of your order

Returns & Exchanges

Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and Please contact us and state the reason for your return and we will guide you through the return process.! We only accept one-time exchange. Returns without prior communication with us will not be accepted.

Please note that shipping and courier shipping costs are non-refundable. Any discounts applied to the minimum purchase requirement may no longer apply after the products in the order have been removed. For discounts applied to second/subsequent items, the discount will be removed when the order is partially returned and the original price will be charged for unreturned items. Shipping charges may also apply.

Returns will be refunded in the same manner as your original payment. If the payment was made with a credit/debit card or bank account, PayPal (our credit card settlement service provider) may require an advance period to process the credit transaction with your bank.

Please note that the customer is responsible for all costs involved in the return of the goods. Returning a package remains the responsibility of the customer until we receive it. Therefore, customers are advised to take the necessary precautions when returning a parcel by using a registered and traceable service.

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