FYYstore Refund & Exchange Policy
1. Returns policy
We gladly accept any unused items that are in the original packaging and are in resellable condition for return or exchange within 30 days of the order date.
- Items must be returned within 30 days of the order date
- Item must be unused and in good condition to be eligible for return or exchange
- Merchandise must come with original product packaging
- Any item marked "Final Sale" cannot be exchanged or returned
- 100% refund amount
- Original shipping charges are non-refundable
If the product is not used and meets the requirements after confirming with customer service, FYY will refund the full amount and bear the shipping cost.
Returns will be fully refunded to your original payment method. If paying with a credit/debit card or bank account, PayPal (our credit card settlement service provider) may require some time in advance to establish a credit transaction with your bank.
2. Exchange policy
We accept exchanges for items that are new, unused and in the original packaging within 30 days of your order being placed.
- Original shipping charges are non-refundable.
- Item must be replaced within 30 days of order date
- Original shipping charges are non-refundable
- An order can only be exchanged once
- Please send the item back, send us an email （fyycase@fyyustech.com）with your tracking information so we can track the return and process the exchange accordingly.
3. Returns and exchanges due to FYYstore reasons
For returns or exchanges due to FYYstore reasons, such as wrong delivery, quality problems, etc., you can contact our customer service team. After confirmation, if the item is unused and meets the requirements, the handling method is as follows:
- 1. Return: The full amount will be refunded, and the return shipping will be borne by FYYstore
- 2. Replacement: the freight for return is fully borne by the buyer, and the freight for re-delivery is borne by FYYstore
4. Returns and exchanges caused by buyers
For the return or exchange caused by the buyer, such as the customer regrets not wanting to buy it, the size and color are not suitable, etc., you can contact our customer service team. After confirming that the item is unused and meets the requirements, the handling method is as follows:
- 1. Return: The full amount will be refunded, and the return shipping will be borne by the buyer
- 2. Replacement: the freight for return is fully borne by the buyer, and the freight for re-delivery is borne by the buyer
5. Return address
You can contact the customer service team and return to your nearest warehouse in the United States, the United Kingdom, Canada, Australia, etc., and our manufacturing plant in China
6. Return and exchange contact email, phone
Tell: +86-20-86028715
Email: fyycase@fyyustech.com
You can click this link at any time to contact our customer service team directly
7. Warranty Policy
We offer a 6-month limited warranty on FYY branded products purchased from our website, including a one-time replacement of the same product within the warranty period. If you find a defect in your item within 6 months from the date of purchase, simply take a photo of the defect and contact us immediately with your order number or receipt.
Our warranty limits.
- 1. Any damage caused by accident or unauthorised modifications is not covered by our warranty.
- 2. Deterioration/any defects caused by normal ageing, scratches due to natural wear and tear of the product are not covered by our warranty.
- 3. Any devices other than FYY branded products (e.g. mobile phones, tablets, etc.) are not covered by our warranty. Repair costs arising from damage to any electronic device are not included.
- 4. No refunds can be claimed on the 6-month warranty after the 10-day unconditional enquiry period.
- 5. Shipping and courier shipping costs are non-refundable.
- 6. No replacements or refunds will be offered for lost or stolen items.
- 7. If your product is discontinued or out of stock, it may be replaced with a similar option. fyyStore reserves the right of final decision.
We strive to provide quality products! If you received your case defective, we are sorry, please click this link to submit a product problem report, we will do a return or warranty business for you
8. Return and exchange steps
- First，the item must come with the original product packaging
- Second，contact our customer service team and send us the logistics information you want to return or exchange for confirmation.
- Finally，returns will be processed within 2-3 business days after we receive the exchange, for a refund in the original way
9. Withdrawal (for suitability)
After the return of the product, the return of the product, the notification of the return of the mail, the notification of the return of the product. Notification of my return general Ratification or refusal withdrawal.
10. Coupon code
- If you forget to apply the discount code at checkout, we can only apply the discount code within 12 hours of placing the order
- Only one code can be used when purchasing
- Coupon codes cannot be applied to previous purchases or retroactively after an order has shipped
If you have a question about a return or exchange, please contact us.